FAQ

All items for sale on Ortholuxe Home are available. If you wish to order a significant number of a particular item, please contact us by email at contact@ortholuxehome.com or telephone at +1 (438)-875-6884. Our hours are Monday to Wednesday 10am to 6pm, Thursday and Friday 10am to 8pm, and Saturday and Sunday 10am to 7pm EST.

To make your experience at Ortholuxe Home as pleasant as possible, we recommend using the latest generation of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible with standard browsing mode enabled. Ortholuxe Home does not support private browsing mode at this time.

Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.

Please contact us by email at support@ortholuxehome.com or telephone at +1 (438)-875-6884. Our hours are Monday to Wednesday 10am to 6pm, Thursday and Friday 10am to 8pm, and Saturday and Sunday 10am to 7pm EST.

Please contact us by email at support@ortholuxehome.com or telephone at +1 (438)-875-6884. Our hours are Monday to Wednesday 10am to 6pm, Thursday and Friday 10am to 8pm, and Saturday and Sunday 10am to 7pm EST.

You may experience a short delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been redirected depending on your email settings. If you still have not received an email, please contact us. 

You will be asked to select the shipment method you would prefer as part of the order procedure.

Delivery cost depends on the delivery service you select:
Express 2 days service will cost $35.00, Standard Overnight service will cost $60.00, Priority Overnight service will cost $70.00, and Saturday Delivery service will cost $85.00.

Orders ship seven days a week, Monday through Sunday, excluding national holidays. Orders with expedited delivery must reach us before 2 p.m. (Eastern Standard Time) to ship the same day, unless an item is subject to a shipping delay.

Overnight delivery are not available options

Ground: Orders will ship within one to two business days from the date placed. Allow one to seven business days for delivery.
2-Day: Allow two business days for delivery.
Overnight: Expected delivery is the following business day.
Priority Overnight: Expected delivery is the following business day between 2 p.m. and 7 p.m. in most areas.
Saturday Delivery: Orders must be placed between Thursday 2 p.m. and Friday 1:59 p.m. (Eastern Standard Time). Expected delivery is Saturday between 12 p.m. and 2.p.m. in most areas.
In-Store Pickup: Your order will ship with the delivery method chosen at checkout. You will be notified by email when your order is available in-store.

To track your order, log into your account on our website. If necessary, please feel free to contact us by email at support@ortholuxehome.com or telephone at +1 (438)-875-6884. Our hours are Monday to Wednesday 10am to 6pm, Thursday and Friday 10am to 8pm, and Saturday and Sunday 10am to 7pm EST.

Items purchased may only be shipped within Canada. Orders may not be shipped to PO boxes, APO/DPO/FPO addresses, freight forwarders, or to any address outside of Canada. For international shipping inquiries, please contact us at shipping@ortholuxehome.com for more information regarding your order.

Orders ship in their entirety to the shipping address entered at the time of checkout. To ship to multiple addresses, please place a separate order for each delivery address.

The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded. You will not be charged a shipping fee for the second delivery except if a faster shipping method is requested.

A signature is required upon receipt of your package. 

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.