Modern living room with a large bookshelf, white sofa, and decorative plants_ortholuxe
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Customer Care

At Ortholuxehome, our commitment to care extends beyond design. From your first inquiry to final delivery, our team is here to assist — thoughtfully, personally, and with the same attention to detail that defines our furniture.

1. How Can We Help You?

We’ve gathered everything you might need in one place — whether it’s about orders, returns, or design consultations. Explore our most requested topics:

  • FAQ– quick answers to common questions
  • Shipping Policy– delivery details and timelines
  • Refunds Policy– returns, exchanges, and refund information
  • Contact– reach us directly for personal support

2. Order Support

Have an active order? We’ll keep you informed every step of the way. If you need updates or adjustments, please reach out to:

3. Visit Our Store

Prefer to experience our furniture in person? Visit our Montauk studio to explore collections, textures, and finishes.

  • Address: 4743 Av. Van Horne, Montréal, QC H3W 1H7Hours
  • Hours:
    • Monday to Wednesday:10am to 6pm
    • Thursday and Friday:10am to 8pm
    • Saturday and Sunday:10am to 7pm

Thoughtful service, honest guidance, lasting care.
Because our relationship doesn’t end at delivery — it begins there.