Política de envío

At Ortholuxe Home, every product we offer is handled with the same care we put into our design. We partner with trusted carriers to ensure your order arrives safely, beautifully, and on time.

1. Processing Time

All standard orders are processed within 2–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Options

We offer several delivery options based on your location and order type:

  • Standard Shipping — for small and medium-sized items delivered to your doorstep.
  • White-Glove Delivery — for larger items, includes in-home placement, assembly (if applicable), and packaging removal.
  • International Shipping — available for select regions; costs and delivery times vary.

For specific delivery requirements, please contact us before placing your order — we'll do our best to accommodate you.

3. Shipping Rates

Shipping costs are calculated at checkout based on order weight, dimensions, and destination. Free or reduced-rate shipping may be offered during special promotions — these will be announced on our website.

Please ensure all shipping details are accurate. Ortholuxe Home is not responsible for delays or additional charges caused by incorrect addresses.

4. Delivery Time

Delivery times vary by location:

  • Domestic orders (Canada): 5–10 business days after dispatch
  • International orders: 10–20 business days, depending on customs clearance and carrier schedules

Once your order ships, you'll receive a confirmation email with your tracking number.

5. Damaged or Lost Shipments

Every item is carefully packaged and insured during transit. If your shipment arrives damaged, please contact us within 48 hours with clear photos of the packaging and product. We'll work quickly to resolve the issue at no additional cost.

In the rare event a shipment is lost, we'll initiate a claim with the carrier and keep you informed throughout the process.

6. International Orders

Customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs office before placing an international order.

7. Contact Us

For all shipping inquiries or assistance with tracking, please reach out to:

Handled with care. Delivered with integrity. Because how it arrives matters as much as how it's made.